Antivirus Software Inspection and Measures on Source Windows Host

Check for the presence of antivirus software on the host

If antivirus software is running locally on the Windows host, during the installation and use of the Windows Agent, relevant programs and files may be mistakenly identified as trojans, viruses, or dangerous files, causing the Windows Agent to malfunction.
Before installing the Windows Agent, check if antivirus software is running on the host and take the following measures to avoid issues with the proper installation and operation of the Windows Agent.

If your host is running Kaspersky, please click here.

If your host is running McAfee, please click here.

If the above did not find the antivirus software running on your host, please continue to browse the contents of this document.

Measures when Antivirus Software is Running on the Windows Host

Option 1: Add to Antivirus Software Whitelist

As some antivirus software programs may operate in the background, this method may not completely avoid issues caused by antivirus software programs, preventing the Windows Agent from functioning properly.
  1. Disable the protection feature of the antivirus software.
  2. Install the Windows Agent (refer to the documentation: [provide documentation link]).
  3. Add the following directories and files to the whitelist of the antivirus software (default installation path).
List Attributes
C:\Program Files (x86)\DiskSync-Agent Dir
C:\Program Files (x86)\DiskSync-Agent\hyper_exporter Dir
C:\Program Files (x86)\DiskSync-Agent\CollHostInfo.bat File
C:\Program Files (x86)\DiskSync-Agent\create_bcd.bat File
C:\Program Files (x86)\DiskSync-Agent\DiskSyncAgent.exe File
C:\Program Files (x86)\DiskSync-Agent\DiskSyncCtrl.exe File
C:\Program Files (x86)\DiskSync-Agent\ExecPro_in.exe File
C:\Program Files (x86)\DiskSync-Agent\ExecPro_un.exe File
C:\Program Files (x86)\DiskSync-Agent\hyper_exporter.exe File
C:\Program Files (x86)\DiskSync-Agent\Opcli.exe File
C:\Program Files (x86)\DiskSync-Agent\reg_service.bat File
C:\Program Files (x86)\DiskSync-Agent\reset.bat File
C:\Program Files (x86)\DiskSync-Agent\uninst.exe File
C:\Program Files (x86)\DiskSync-Agent\unreg_service.bat File
C:\Program Files (x86)\DiskSync-Agent\WindowsAgentCmd.bat File
C:\Program Files (x86)\DiskSync-Agent\hyper_exporter\hp_exporter_service.exe File
C:\Program Files (x86)\DiskSync-Agent\hyper_exporter\hyper_exporter.exe File
C:\Program Files (x86)\DiskSync-Agent\hyper_exporter\reg_service.bat File
C:\Program Files (x86)\DiskSync-Agent\hyper_exporter\unreg_service.bat File
  1. Enable the antivirus software’s protection feature
During this process, if the antivirus software prompts actions such as blocking the installation and operation of the Window Agent with pop-ups or isolating files, manual “allow” or “restore” operations are required.
  1. Start the Windows Agent service (refer to the documentation: [link])
If the program fails to start, uninstall the Windows Agent and repeat steps [1] to [5] until the Windows Agent starts successfully.
  1. If the issue persists after multiple attempts, please contact us for assistance.

Option 2: Uninstall Antivirus Software

Consider this option when option 1 does not resolve the issue.
Completely uninstalling the antivirus software before installing Windows Agent can effectively solve this problem. If conditions permit, uninstall the antivirus software currently in use on the system and prohibit reinstallation during the host disaster recovery process.

Option 3: Permanently Exit Antivirus Software Program

Consider this option when option 1 does not resolve the issue.
Exiting the antivirus software program can also allow the normal installation and use of Windows Agent.
Note: During the installation and use of Windows Agent, it is crucial to ensure that the antivirus software program is not running. If the antivirus software restarts during the use of Windows Agent (either manually or automatically by the system), it may render Windows Agent unusable, leading to HyperBDR disaster recovery failure.