一、Company

1.Values

CREDIT

About our Values

Collaboration

Result

Efficiency

Diversity&Inclusion

Iteration

Transparency

Five dysfunctions

Updating our Values

How do we reinforce our values

Mission

Biggest risks

2、Communication

introduction

Effective & Responsible Communciation Guidelines

External communication

Social Media

Everything starts with a Merge Request

Internal Communication

Slack

Avoid Private Messages

Use Public Channels

Be respectful of others’ time

User Communication Guidelines

Writing Style Guidelines

3、Handbook

Handbook Usage

Why handbook first

Handbook guidelines

How we use the guide every day
How to change or define a process

Edit this website locally

Start using GitLab

Install Git

Install Ruby Version Manager (RVM)

Install Ruby and Bundler

Clone the source of the website and install its dependencies

Prevent newlines from causing all following lines in a file to be tagged as changed

Preview website changes locally

Test if all URL links in a page are valid

Start contributing

4、CEO Readme

CEO Shadow Program

Introduction

Goal

What does a shadow do? (Execution)

Tasks

Promote Communication Best Practices

二. People Group

1.Incentives

Incentives at GitLab

IACV Target Dinner Evangelism Reimbursement

Discretionary Bonuses

Real Examples of Real Team Members Who Received Bonuses for Doing Great Things

Referral Bonuses

Explanation and Examples of Underrepresented Groups

Significant Life Event Grants

2.Paid Time Off

A GitLab team-member’s Guide to Time Off

Communi cating Your Time Off

Communicating Time Off for an Emergency Situations

Unpaid Leave of Absence

PTO Ninja

Management’s Role in Paid Time Off

Recognizing Burnout

Statutory Vacation Requirements

Processing Vacation Requirements

3.Interviewing

How to Apply for a Position

Typical Hiring Timeline

Inclusive Interviewing

Conducting a Screening Call

Moving Candidates Through The Process

Conducting a GitLab Interview

4.Leadership（重点）

GitLab team members

Groups

Management group

Director group

S-group

E-group

Making Decisions

Communication should be direct, not hierarchical

Giving Feedback

Identifying root causes

Responding to Negative Feedback

1-1

Skip level interactions

No matrix organization

Stable counterparts

Factory vs. studio

Process gets a bad rep

Recruiting and retention

Gitlab Contribute Training Recording

Articles

Books

Email Lists

Training

People Group

Being a public company

三.Engineering

1.Communication

Keeping yourself informed

2.Prioritizing technical decisions

The Importance of Velocity

Incremental Velocity and Measurement

Velocity over predictability

3.Balance refactoring and velocity

4.Hiring Practices

Shadowing VPE’s interviews

5.Engineering Management Issue Board

6.Engineering OKR process

OKR Kickoff

OKR Status

OKR Retrospection

7.Unlearning Previous Corporate Cultures

8.Dogfooding

Dogfooding Antipatterns

Dogfooding Process

9.Engineering Departments, Sections & Teams

Development Department

CI/CD

Defend Section

Dev Section

Enablement Section

Growth Section

Ops Section

Secure Section

Infrastructure Department

Quality Department

Security Department

Support Department

Incident Management for Self-Managed Customers

UX Department

Security Practices

10.Headcount planning

11.Starting new teams

12.Fast Boot Events

13.Mentorship and Coaching Programs

14.Collaboration

15.Code Quality and Standards

Quality is everyone’s responsibility

16.Error Budgets

17.Engineering Proposed Initiatives（待审核）

18.Demos

19.Resources for Development（待审核）

Google Cloud Platform (GCP)

Digital Ocean (DO)

Amazon Web Services (AWS)

四.Marketing

1.Website

Objectives

Definitions

Topics

Solutions

Product section

Ownership and responsibilities

Website team

Digital Marketing Programs

2.Blog

Objectives

Scope

Publishing process

Time-sensitive posts: Official announcements, company updates, breaking changes, and news

Any other blog post ideas

Pick Your Brain posts

3.Social Media Guidelines

Responding to Requests

Dealing with Conflict

Profile Assets

4.Revenue Marketing

Sales Development

Training and Resources

Process Resources
Product Resources
Tools
Personal Development

SDR Manager

Weekly 1:1

Asking questions

Referring People to the Sales and Business Development Teams

Digital Marketing Programs

Marketing Program Managers

Digital Marketing Managers

DMP responsibilities

5.Corporate Marketing

Brand personality

Brand Guidelines

Brand resources

Corporate Events

Culture Curation

6.Community Relations

Our mission

How we work

Where to find us

7.Strategic marketing

Technical marketing

Partner marketing team

Channel marketing team

Competitive intelligence team

Market research and customer insight team

Analyst relations (AR)

Customer reference program

五.Sales

1.Customer Success

Department Initiatives

Customer Success Groups

Responsibility Matrix and Transitions

Customer Success Data Management

Customer Success & Market Segmentation

2. Reseller Channels

Evaluation licenses for prospects

Technical Support

GitLab Landing Page guidelines

3.Field Operations

Sales operations

Sales Support - Deal Desk and Sales Operations

Typical Inquiries to Sales Support May Include

Updating Zuora and Salesforce Quote Templates

Deal desk

Sales&customer enablement

How to Communicate with Us

Handbook-First Approach to GitLab Learning and Development Materials

Key Discussion Points

Sales strategy

Sales systems

4.Reporting

Data Quality Process

BizOps Planning Hat

Business Operations Team Organization

5.Technical Account Management

Technical Account Management Handbook

6.Alliances

Open to collaboration

Criteria for successful partnerships

GitLab delivery models

六.Finance

1.Payroll

Pay Date

Processing Payroll

Benefits Funding Process

SafeGuard

2.Stock Options

Stock Option Grant Levels

Stock Option Grant Levels

How to Exercise Your Stock Options

Creation of Dual-Class Stock

Transfer Restrictions on Common Stock

3.Board meetings

Roles and Responsibilities

Interview Process

Board and Committee Composition

4.Business Operations

Purpose

Teams

IT-Operations

Reaching the Teams (internally)

Business Operations

IT-Ops

Business Operations Team Organization

5.Business Sysetems Specialist

Expectations for BSS

6.Data

Working with the Data Team

Milestone Planning

7.IT Ops

Mission Statement

8.Internal Audit

How Internal Audit Adds Value

Internal Audit Performance Measures

9.Sarbanes-Oxley(SOX)Compliance

Sarbanes-Oxley Roles and Responsibilities

GitLab’s Disclosure Controls Policy and Procedures

七、Product

1、Relrase posts

Release posts

Monthly releases

Adding content

2、Data analysis

Data Team Principles

Team Organization

Data Analysis Process

How we Work

Visualization

Security

Data Learning and Resources

Team Roles

3、Acquisition

Acquisition approach

Acquisition strategy

What we offer

Post acquisition