Learning Objectives

  • Create user stories
  • Create a user journey map
  • Explain the importance of accessible and inclusive design

User stories

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Advantages

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Formula

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Edge Cases

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User journey map

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  • 不仅考虑实现目标的动作,也考虑使用过程中的情感
  • action更多是直接与产品交互的动作

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Benefits

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Accessibility

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Assistive technologies

Putting inclusive design into practice

The curb cut effect

What is curb cut
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The curb cut effect
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