What to Do if I Can't Receive the Email?

If you fail to receive the email from WePiggy, please do the following:

1. Make sure that the email address you filled in when setting the Reminder is correct;
   2. Please try to find it in your spam or other folders;
   3. You can add WePiggy’s sending domain wepiggy.io to the White List;
   4. If none of the above methods work, please enter the community and contact the admins for consultation

How to Whitelist

1. Gmail

Step 1: Log in to your Google Mail
Step 2: Go to the settings - click the 【Settings】button on the top right

Step 3: Go to the【Filters and Blocked Addresses】tab

Step 4: Click the【Create a new filter】button

Step 5: Add the email address below in the “From” field and press “Create a filter with this search” button.

• wepiggy.io

Step 6: Check the box “Never send it to spam” and then create the filter.

2. Outlook

Step 1: Log in to Outlook (web browser).

Step 2: Turn off the beta version

Step 3: Click on 【Settings】-【View All Outlook settings】

Step 4: Select 【Mail】-【Junk email】-【Safe senders and domains】
Step 5: Click 【Add】and put in one email address, press Enter button and add the following email addresses to the list and make sure to click 【Save】button after you finish adding them.

• wepiggy.io