Tickets system in an online work order processing platforming, allowing technical and service support for problem classification and submission, improving efficiency and collaboration between different Business Units (BU) and Service teams
This document is to provide basic guidlines on key functions / operations of the Tickets platform
User Guide for GOC ticket system Link

Submit Ticket

Submit ticket in the CRM Feedback Center if you encounter the following issues.

• Sales-related - Searching for leads, retrieving lead information or performing actions, such as moving leads from your Private Pool to the Public Pool, distributing leads to other colleagues or grading leads
• Order-related - Creating orders, setting up promotions, managing payments or performing customer business verification
• Service-related - Managing in-service customers in Service Pool and viewing GGS customer performance data

Note: It is very important to select the correct category so that Alibaba.com can provide support in a timely fashion.