艾特外贸笔记【公开版】https://www.yuque.com/pluiz4
模板—客户投诉产品质量有问题
Dear xxx
I am very sorry to hear about that. Since I did carefully check the order and the package to make sure everything was in good condition?before shipping it out, I suppose that the damage might have happened during the transportation. But I’m still very sorry for the inconvenience this has brought you. I guarantee that I will give you more discounts to make this up next time you buy from us. Thanks for your understanding.
Best Regards
Norman