（2019年11月18日发布）

A 设定基础

1、展现道德规范Demonstrates ethical practice

Definition: Understands and consistently applies coaching ethics and standards of coaching。理解并持续应用教练道德准则和教练标准
  1. Demonstrates personal integrity and honesty in interactions with clients, sponsors and relevant stakeholders。在与客户、赞助方和利益相关方的互动中呈现个人的正直和诚实
  2. Is sensitive to clients’ identity, environment, experiences, values and beliefs。对客户的身份、环境、经历、价值观和信念很敏感
  3. Uses language appropriate and respectful to clients, sponsors and relevant stakeholders。对客户、组织方和利益相关方使用恰当的言辞，表达尊重
  4. Abides by the ICF Code of Ethics and upholds the Core Values。遵循ICF道德准则，坚守核心价值观
  5. Maintains confidentiality with client information per stakeholder agreements and pertinent laws。依据利益相关方的协议和相关法律，为客户信息予以保密。
  6. Maintains the distinctions between coaching, consulting, psychotherapy and other support professions。保持教练与咨询、心理治疗以及和其他提供支持性职业之间的界限。

  7. Refers clients to other support professionals, as appropriate。必要时将客户推荐给其他提供支持的专业人士

    2、体现教练心态 Embodies a Coaching Mindset

    Definition: Develops and maintains a mindset that is open, curious, flexible and client-centered。培养并保持开放、好奇、灵活和以客户为中心的教练心态

  8. Acknowledges that clients are responsible for their own choices。认可客户对自己的选择负责

  9. Engages in ongoing learning and development as a coach。作为教练要持续学习和发展
  10. Develops an ongoing reflective practice to enhance one’s coaching。培养持续反思的习惯，以提升教练能力
  11. Remains aware of and open to the influence of context and culture on self and others。 意识到环境和文化对自己和他人的影响，并对此保持开放。
  12. Uses awareness of self and one’s intuition to benefit clients。 运用自我意识和直觉使客户受益。
  13. Develops and maintains the ability to regulate one’s emotions。 发展并保持调节情绪的能力。
  14. Mentally and emotionally prepares for sessions。在理智和情感上为约谈做好准备。

  15. Seeks help from outside sources when necessary。 必要的时候，寻求外部资源的帮助。

    B 共创关系

    3、建立和维护合约Establishes and Maintains Agreements

    Definition: Partners with the client and relevant stakeholders to create clear agreements about the coaching relationship, process, plans and goals. Establishes agreements for the overall coaching engagement as well as those for each coaching session.与客户和利益相关方合作，就教练关系、流程、计划和目标达成明确的合约。为整个教练工作以及每次教练约谈建立合约。

  16. Explains what coaching is and is not and describes the process to the client and relevant stakeholders。 解释教练是什么，不是什么，为客户和利益相关方描述教练流程。

  17. Reaches agreement about what is and is not appropriate in the relationship, what is and is not being offered, and the responsibilities of the client and relevant stakeholders 就以下内容达成一致：教练关系中什么是合适的、什么是不合适的，提供什么、不提供什么，客户和利益相关方的责任是什么。
  18. Reaches agreement about the guidelines and specific parameters of the coaching relationship such as logistics, fees, scheduling, duration, termination, confidentiality and inclusion of others. 就教练关系的指导原则和具体细节达成一致，比如后勤、费用、日程安排、时长、终止、保密和是否有他人参与。
  19. Partners with the client and relevant stakeholders to establish an overall coaching plan and goals. 与客户和利益相关方合作建立完整的教练计划和目标
  20. Partners with the client to determine client-coach compatibility. 与客户合作，确定客户-教练的匹配度
  21. Partners with the client to identify or reconfirm what they want to accomplish in the session. 与客户合作，确定或重新确认什么是他们在约谈中想实现的。
  22. Partners with the client to define what the client believes they need to address or resolve to achieve what they want to accomplish in the session. 与客户合作，确定客户认为需要涉及或解决的问题，以实现他们想在本次约谈中达成的目标。
  23. Partners with the client to define or reconfirm measures of success for what the client wants to accomplish in the coaching engagement or individual session. 与客户合作，对长期或者一次教练约谈的目标，确认或者再确认衡量标准。
  24. Partners with the client to manage the time and focus of the session. 与客户合作，管理约谈的时间和聚焦点。
  25. Continues coaching in the direction of the client’s desired outcome unless the client indicates otherwise. 持续朝着客户期望的结果方向进行教练，除非客户表示有其他想法。

  26. Partners with the client to end the coaching relationship in a way that honors the experience. 与客户合作，以一种尊重这次体验的方式结束教练关系。

    4、建立信任和安全感 Cultivates Trust and Safety

    Definition: Partners with the client to create a safe, supportive environment that allows the client to share freely. Maintains a relationship of mutual respect and trust.与客户合作创造安全的、支持的环境，允许客户自由分享。保持相互尊重和信任的关系。

  27. Seeks to understand the client within their context which may include their identity, environment, experiences, values and beliefs. 了解客户的背景，包括客户的身份、环境、经历、价值观和信念。

  28. Demonstrates respect for the client’s identity, perceptions, style and language and adapts one’s coaching to the client. 展现对客户身份、观点、风格和语言的尊重，并用适应客户的方式教练。
  29. Acknowledges and respects the client’s unique talents, insights and work in the coaching process. 在教练过程中，认可并尊重客户独特的才能、洞见和工作。
  30. Shows support, empathy and concern for the client. 表现出对客户的支持、同理和关心。
  31. Acknowledges and supports the client’s expression of feelings, perceptions, concerns, beliefs and suggestions. 认可和支持客户表达自己的感受、观点、担心、信念和建议。

  32. Demonstrates openness and transparency as a way to display vulnerability and build trust with the clients. 以开放和透明的方式，来呈现自己的脆弱并与客户建立信任。

    5、保持同在感 Maintains Presence

    Definition: Is fully conscious and present with the client, employing a style that is open, flexible, grounded and confident.全然地、有意识地与客户在一起，展现一种开放、灵活、脚踏实地和自信的风格。

  33. Remains focused, observant, empathetic and responsive to the client. 保持对客户的专注、敏锐的观察、同理和回应。

  34. Demonstrates curiosity during the coaching process.在教练过程中展现好奇心
  35. Manages one’s emotions to stay present with the client. 管理自己的情绪，与客户同在。
  36. Demonstrates confidence in working with strong client emotions during the coaching process. 教练过程中，展示出与客户强烈情绪合作的信心。
  37. Is comfortable working in a space of not knowing. 能够舒适地在未知的空间中工作（与“未知”自在共处）。

  38. Creates or allows space for silence, pause or reflection. 创建或允许沉默、暂停或反思的空间。

    C 有效沟通

    6、积极聆听Listens Actively

    Definition: Focuses on what the client is and is not saying to fully understand what is being communicated in the context of the client systems and to support client self-expression.专注于客户表达的和未表达的部分，以充分理解客户在其系统语境中正在进行的交流，并支持客户的自我表达。

  39. Considers the client’s context, identity, environment, experiences, values and beliefs to enhance understanding of what the client is communicating. 考虑客户的背景、身份、环境、经历、价值观和信念，以加深对客户所交流内容的理解。

  40. Reflects or summarizes what the client communicated to ensure clarity and understanding. 反馈或总结客户沟通了什么，以确保清晰和理解。
  41. Recognizes and inquires when there is more to what the client is communicating. 识别到客户沟通的内容背后还有更多内容，并进行询问。
  42. Notices, acknowledges and explores the client’s emotions, energy shifts, non-verbal cues or other behaviors. 注意、认可和探索客户的情绪、能量的转变、非语言暗示或者其他行为。
  43. Integrates the client’s words, tone of voice and body language to determine the full meaning of what is being communicated. 整合客户的用词、语调和身体语言，来理解沟通内容的全部意义

  44. Notices trends in the client’s behaviors and emotions across sessions to discern themes and pattern. 注意客户在系列约谈中的行为和情绪的动向，以识别主题和模式。

    7、唤起觉察Evokes Awareness

    Definition: Facilitates client insight and learning by using tools and techniques such as powerful questioning, silence, metaphor or analogy.通过使用强有力发问、沉默、隐喻或类比等工具和技巧，引发客户的洞察和学习。

  45. Considers client experience when deciding what might be most useful. 在决定什么是最有效的方式时，要尊重客户的体验。

  46. Challenges the client as a way to evoke awareness or insight. 挑战客户，作为唤起觉察或洞见的一种方式。
  47. Asks questions about the client, such as their way of thinking, values, needs, wants and beliefs. 问客户有关其思考方式、价值观、需求、期望和信念的问题。
  48. Asks questions that help the client explore beyond current thinking. 问出能帮助客户探索超越当前思维的问题。
  49. Invites the client to share more about their experience in the moment. 邀请客户分享更多当下的体验。
  50. Notices what is working to enhance client progress. 留意什么可以有效推动客户进步。
  51. Adjusts the coaching approach in response to the client’s needs. 基于客户需求调整教练方式。
  52. Helps the client identify factors that influence current and future patterns of behavior, thinking or emotion. 帮助客户识别影响现在和未来的行为模式、思维和情绪的因素。
  53. Invites the client to generate ideas about how they can move forward and what they are willing or able to do. 邀请客户思考他们能如何向前推进，以及他们愿意、能够做什么。
  54. Supports the client in reframing perspectives. 支持客户重构观点。

  55. Shares observations, insights and feelings, without attachment, that have the potential to create new learning for the client. 不带执着心的分享观察、洞见和感受，这些可能为客户创造新的学习。

    D 促进学习和成长

    8、促进客户成长Facilitates Client Growth

    Definition: Partners with the client to transform learning and insight into action. Promotes client autonomy in the coaching process.与客户合作将学习和洞见转化为行动。在教练过程中提升客户的自主性。

  56. Works with the client to integrate new awareness, insight or learning into their worldview and behaviors. 与客户一起工作，将新的觉察、洞见或学习整合进他们的世界观和行为中。

  57. Partners with the client to design goals, actions and accountability measures that integrate and expand new learning. 与客户合作设计目标、行动和问责措施，以整合和扩展新的学习
  58. Acknowledges and supports client autonomy in the design of goals, actions and methods of accountability. 认可和支持客户自主设计目标、行动和问责方法。
  59. Supports the client in identifying potential results or learning from identified action steps. 支持客户识别潜在成果，或从已确认的行动方案中有所学习
  60. Invites the client to consider how to move forward, including resources, support and potential barriers. 邀请客户考虑如何向前推进，包括资源、支持和潜在障碍。
  61. Partners with the client to summarize learning and insight within or between sessions. 与客户合作，总结约谈中或约谈之间的学习和洞察。
  62. Celebrates the client’s progress and successes. 庆祝客户的进步和成功。
  63. Partners with the client to close the session. 与客户合作，结束约谈。