• [x] Introduction of Duoke


      Duoke is a customer service chat tool that integrates customer messages from multiple platforms such as LAZADA and SHOPEE. It can manage multiple platforms and stores in a unified manner at the same time, and centrally process customer messages. It provides automatic reply, flexible customer service allocation, AI intelligent reply, customer service Performance management and other functions, improve customer service reception efficiency, improve customer satisfaction, and promote customer conversion.

    • [x] Duoke function:

    【1】 More efficient with multi-termial reply: Supports devices running the following operating systems: iOS, Android, Windows, macOS

    【2】Safe and risk-free use: The official API of the platform is officially launched, and there is no risk associated with the store;

    【3】Automatic reply is more timely: The 24-hour system automatically replies without hanging up and worrying about the store’s reply rate;

    【4】 More efficient chat reply: Centralized processing of multi-store messages, saving time and effort;

    【5】Management of customer service allocation: Acomplete sub-account system, rationally allocate stores to each employee;

    【6】Automatic translation is easy to read: The system has its own translation function, and texts will be automatically translated when sending and receiving.

    • Duoke advantages

    【1】Security and stability: official API docking, anti-association;

    【2】 Multi terminal reply: Support PC terminal and mobile terminal operation, and handle customer service anytime and anywhere;

    【3】Centralized management: Store messages are processed in a centralized manner, so that one person can manage hundreds of stores easily;

    【4】Brand Guarantee: Officially cooperated with Shopee and Lazada platforms, and its reputation is trustworthy;

    【5】 Service guarantee: 7*15 hours customer service online to answer questions. Regularly iterate on new features

    • The financing process of the parent company of Duoke

    In March 2015, completed an angel round of financing of millions of RMB, invested by Zhichu Capital

    In September 2016, completed tens of millions of RMB A round of financing, invested by Zhongguancun Dahe Capital

    In January 2021, completed the B round of financing of RMB 150 million, jointly led by CDH Investment and GGV GGV Capital, and followed by Kunlun Capital

    In June 2021, completed the B+ round of financing of RMB 135 million, led by Gaorong Capital, followed by GGV Capital and CDH Investments

    In March 2022, it completed the C round of financing of 100 million US dollars, which was jointly led by Tiger Global Management and Huaxing New Economy Fund of Huaxing Capital, and the old shareholders GGV Jiyuan Capital, CDH VGC, and Gaorong Capital also participated in the investment.