Duoke is a customer service chat tool for global e-commerce. It integrates customer messages from multiple platforms such as Lazada and Shopee. It can centrally process customer messages from multiple platforms and multiple stores at the same time.

Website: https://www.duoke.com/en/index.html
Email Address: service@duoke.com

Duoke Advantage

Advantage Duoke Other competitive products

Cost-effective | High cost performance, safe and stable use of Duoke, and sustainable development with merchants | Low cost performance, often dropped calls, easy to miss customer message, may lead to related store closures | |

Update speed | Focusing on trend orientation, updating system functions in a timely manner, providing fast and accurate services to merchants | The function update is not timely and comprehensive | | Function | Powerful functions such as: AI intelligence, automatic reply, evaluation management, etc., can greatly improve the efficiency of merchant customer service | Simple functions, incomplete, and many problems | | Safety | Duoke obtains data through officially authorized API, no password leakage, no store-related risks; | Basically, IP isolation is required, the use is unsafe, it is easy to drop the line, and the local store cannot log in. | | After-sales maintenance | 715 hours customer service online to answer questions. 5-minute customer service quick response, professional operation consultant and technical support follow-up, free training and service support throughout; | The problem cannot be communicated and understood, the threshold for use is high, it is difficult to learn and use, the feedback problem is not followed up and the problem processing time is long, which has a great loss of user benefits; | | *Technical team | Duoke headquarters gathers a strong domestic IT R&D team. The core members are from well-known companies such as Baidu, Tencent, and Meituan. They have 15+ years of software research and development experience, and have been deeply involved in the cross-border e-commerce industry for more than ten years. Focus on solving the pain points of global e-commerce sellers, Over 1,000 iterative optimizations every year, committed to making global business more efficient; | The technical team is unprofessional, user information is easily leaked, and users are inevitably exposed to personal privacy information in the process of using the software, and user information cannot be effectively protected; |