其他问题

Crash? Unexpected behaviour? Something else wrong?

程序崩溃？预料之外的行为？其他什么地方出了错？

If something else isn’t working as you’d expect, you encounter a crash, a freeze, or something else horrible, then let me know by emailing me and I’ll get it fixed for you. I need as much information about the problem as you can supply. Here’s the ideal list of things your email will contain;

如果有什么地方表现得和你预想的不一样，或是遇到了程序崩溃、假死或者其他什么可怕的现象，可以发邮件告诉我，我会为你修复这些问题。我需要你尽可能多地提供关于这个问题的信息。理想情况下，你的邮件会包含如下内容：

Logs. Developers love logs. You’ll need to turn on ‘Debugging mode’ first (in the ‘Other’tab of the Management Console, which is accessed by pressing ALT + M with OptiKey focussed). Turn that setting on then do whatever you did before to cause the unexpected problem, crash, or whatever it was, then close OptiKey. The logs are stored in a special directory which is personal to you. On Windows this will be (open File Explorer and find this directory);
日志。开发人员需要日志。首先你需要开启“调试模式（Debugging mode）”（在激活 OptiKey 的情况下按下 ALT + M 打开管理控制台，它在“其他（Other）”标签页中）。打开这个设置，然后重复你之前遇到意外、程序崩溃或者其他什么问题时的所有操作，然后关闭 OptiKey。日志文件保存在一个你个人的特殊目录中。在 Windows 系统中该目录位于（打开文件资源管理器并找到这个目录）：

C:\Users\YOUR_USER_NAME\AppData\Roaming\JuliusSweetland\Logs

C:\Users\你的用户名\AppData\Roaming\JuliusSweetland\Logs

Grab the latest log file (the modified date on the file will be the most recent) and attach it to an email to optikeyfeedback@gmail.com, but don’t send it just yet! I also need…

拿到最新的日志文件（文件的修改日期应该是最近的）然后把它作为附件发送到 optikeyfeedback@gmail.com，不过别急着发送！我还需要……

A short description of what you were doing when the problem occurred.
简短地描述在问题发生时你正在做什么。
What is the problem? A crash? OptiKey did one thing and you were expecting something else?
出了什么问题？程序崩溃？OptiKey 做了什么你预想之外的事情？
Anything else that you think is useful. Screenshots are amazing.
其他任何你觉得有用的东西。有截屏最棒了。

I know it’s a lot, but if you give me great info then it’s much easier for me to find and fix the problem.

我知道这有点多，不过如果你能给我足够的信息，我在查找和修复问题的时候就会容易多了。