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Shared Incident-State Document

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  • Preface
  • INTRODUCTION
  • PRE-INCIDENT PATTERNS
    • Make Incidents Visible and Part of Daily Work
    • Well-Defined Incident-Management Roles
    • Well-Defined Incident-Response Triggers
    • Well-Defined On-Call Rotation & Schedule
    • On-Call Onboarding & Training
    • Incident-Command Training & Certification
    • Well-Defined Communication Plan
  • INCIDENT-RESPONSE PATTERNS
    • Periodic CAN Reporting
    • Shared Incident-State Document
    • Incident-Call Recording
    • Incident Swarming
  • POST-INCIDENT PATTERNS
    • Local Incident Reviews
    • Global Incident Reviews
    • Post-Review Improvement Items
    • Incident-Review Template
    • Incident-Impact Assessment
  • CONCLUSION
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